I'm... I'm not going to talk about what all has happened, but I'm now taking a break from it so that I can keep from frothing at the mouth. It's... not good. Let's just say that if I were charging my "normal" rate for doing this (IE my "I insist on paying you!" rate) I charge $10 an hour for what I've been doing for five hours.
I think I'll wait until tomorrow to try and discover what the defrag problem is. You know, unless I can convince them to either nuke and pave the goddamn thing or buy a brand new computer. (The latter would be preferable.)